Welcome to DazzleCharm’s Return Policy
At DazzleCharm, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.
Return Window
20-Day Return Period
You have up to 20 days from the date of purchase to initiate a return for eligible items. After this period, we won’t be able to process your return.
Eligibility Criteria
Items for Return
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Exclusions
Certain items, such as intimate wear (lingerie, underwear, etc.), are non-returnable due to hygiene reasons. We strive to ensure the highest level of hygiene and safety for all our customers.
Initiate a Return
Contact Us
To initiate a return, please contact our customer support team at [email protected]. Please provide your order number and a description of the item you wish to return.
Refund Process
Inspection and Processing
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Processing Time
Please allow a few business days for the refund to appear in your account. The exact time may vary depending on your bank or payment processor.
Contact Us
Need Assistance?
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at [email protected]. We’re here to ensure your shopping experience is nothing short of exceptional.